Terms and Conditions

Last updated: September 11, 2025

1. Acceptance of Terms

By accessing and using TravelScape's website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

TravelScape provides tourism and travel services in Azerbaijan, including but not limited to:

  • Guided tours and excursions
  • Travel planning and consultation
  • Transportation arrangements
  • Accommodation bookings
  • Cultural and adventure experiences

3. Booking and Payment

Reservations

All tour bookings are subject to availability and confirmation. A booking is not confirmed until you receive written confirmation from TravelScape.

Payment Terms

  • Full payment may be required at the time of booking for day tours
  • Multi-day tours may require a deposit with the balance due before the tour start date
  • Prices are quoted in USD or local currency as specified
  • All prices include applicable taxes unless otherwise stated

4. Cancellation and Refund Policy

Cancellations by Customer

  • More than 7 days before tour: Full refund minus 10% processing fee
  • 3-7 days before tour: 50% refund
  • Less than 3 days: No refund (exception for medical emergencies with documentation)
  • No-show: No refund

Cancellations by TravelScape

We reserve the right to cancel tours due to insufficient bookings, weather conditions, safety concerns, or force majeure events. In such cases, customers will receive a full refund or alternative tour options.

5. Travel Requirements and Responsibilities

Customer Responsibilities

  • Ensure all travel documents (passport, visa, etc.) are valid and current
  • Obtain necessary travel insurance
  • Disclose any medical conditions that may affect participation
  • Follow guide instructions and safety guidelines
  • Arrive at designated meeting points on time

Age Requirements

Children under 18 must be accompanied by an adult. Some tours may have age restrictions for safety reasons.

6. Liability and Insurance

Limitation of Liability

TravelScape acts as an intermediary between customers and service providers. Our liability is limited to the cost of the tour. We are not responsible for:

  • Delays, changes, or cancellations by airlines, hotels, or other service providers
  • Personal injury, illness, or death except where caused by our negligence
  • Loss or damage to personal property
  • Costs arising from travel delays or missed connections

Travel Insurance

We strongly recommend comprehensive travel insurance to cover medical expenses, trip cancellation, and personal belongings.

7. Conduct and Behavior

Customers are expected to:

  • Respect local customs, traditions, and laws
  • Treat guides, other customers, and locals with courtesy
  • Refrain from behavior that may endanger themselves or others
  • Not engage in illegal activities or consume excessive alcohol

TravelScape reserves the right to remove customers from tours for inappropriate behavior without refund.

8. Changes to Itineraries

TravelScape reserves the right to modify itineraries due to:

  • Weather conditions or natural disasters
  • Political situations or security concerns
  • Operational requirements
  • Closure of attractions or facilities

We will make every effort to provide suitable alternatives of equal value.

9. Photography and Media

By participating in our tours, you consent to TravelScape using photographs or videos taken during tours for promotional purposes. If you prefer not to be photographed, please inform your guide.

10. Force Majeure

TravelScape is not liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, epidemics, or pandemics
  • War, terrorism, or political unrest
  • Government actions or travel restrictions
  • Labor strikes or transportation disruptions

11. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of TravelScape and is protected by copyright and trademark laws. Unauthorized use is prohibited.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Azerbaijan. Any disputes will be resolved through the courts of Azerbaijan.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15. Updates to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of any changes.

16. Contact Information

If you have questions about these Terms and Conditions, please contact us:

TravelScape
Email: [email protected]
Address: 5A Haji Zeynalabdin Taghiyev St, Baku, Azerbaijan