Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide to us directly, including:

• Name and contact information (email, phone number, address)
• Travel preferences and tour bookings
• Payment information (processed securely through third-party providers)
• Communication preferences
• Any additional information you provide in contact forms or correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our tour services
• Process bookings and payments
• Communicate with you about your tours and our services
• Send promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (hotels, transportation, payment processors)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified providers

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser. For detailed information about our cookie usage, please see our Cookie Policy.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Tour booking information is typically retained for 7 years for accounting and legal compliance purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

TravelScape
Email: [email protected]
Address: 5A Haji Zeynalabdin Taghiyev St, Baku, Azerbaijan